Questions & Answers

Answering Services, Automated Attendant, Corporate Address, Electronic Faxing and More..

Questions?

What is Dedicated Virtual Number?

All of our plans include a dedicated virtual telephone number. This is a unique phone number assigned to your company upon activation of your account. You can use this phone number on your business cards and flyers as this will be the main point of contact for your company.

How does Virtual Enterprise ™ answering service work?

Virtual Enterprise has off-site Assistants who are on hand to help with your customer care needs. We ensure that all calls are answered in a professional and courteous manner in your company`s name. Gathering the information you require from the caller. Assisting each caller with personalized information about your Company, Products and services. We do everything you'd expect an in house staff member to do ,except we are off-site. Delivering you each message via email.

Can I Port my existing phone numbers to your system?

Yes! Simply provide us with a copy of your most previous phone bill and we will do the rest for you. Tips for Porting your number to Virtual Enterprise Contact your service provider so you know what charges may apply. You'll need to pay any outstanding balances.

How do you identify each company calls?

Our state of the art centers are powered by Cisco Call Manager Systems that speaks directly with our CRM platform. Once an incoming call is initiated, the name of your company is displayed on our Cisco 7960 ,7970 series IP Phones along with your calling script on the computer screen of the Virtual Assistance. All your information is just a click away and can be accessed in a matter of seconds, ensuring that information is provided accurately and in a timely manner to each caller.

How do I cancel?

You can cancel at any time by providing in writing by letter or via email thirty days notice.

When will I be charged?

Immediately upon signing up, and then every month, or year, depending on the plan you choose.

Where are your Virtual Assistant located?

Our Virtual Assistant heroes are located in the United States ,Jamaica and Grenada ,all locations are connected via high speed fiber optics network that seamlessly integrate all locations.

Can I Port my existing number from AT&T or any Carrier?

No worries! You can port your number from any US carrier to Virtual Enterprise. Tips for Porting your number to Virtual Enterprise Before you transfer your number, know these important tips: Don't cancel your existing service! Contact your service provider so you know what charges may apply. You'll need to pay any outstanding balances. You may also have to pay an early termination fee. Although we don't charge a number transfer fee, we may charge an activation fee for each new line of service.

What is the Call Transfer feature?

When a call comes in that meets your requirements to be patched, our Virtual Assistant Representatives will take the caller’s name and a phone number or any other information if desired ,then politely place your client on hold. They will then call you on a separate line, and transfer the call once you’ve answered and confirmed that you are available.

What is After Hours Voice-mail to Email services?

Calls outside your regular business hours are sent to a customized voice-mail box. Voice messages left are e-mailed to you via a WAV file. This eliminates the need to check your messages by phone and allows you to track and save your messages on your smart-phone or computer.

What is Corporate Business Address

Expand your local business presence even more. Use our mailing address on you business cards, fliers and corporate correspondences.

How can I pay?

We accept Visa, MasterCard, American Express, Discover cards and PayPal. You may also use our direct bank transfer service.

How long are your contracts?

Virtual Enterprise plans vary from month-to-month or yearly payments. Upgrade, switch, or cancel your plan at any time.